fuyuko.net

Fuyuko Gratton's Personal Site

Fuyuko Gratton

LinkedIn: linkedin.com/in/fuyuko
URL: fuyuko.net

Summary

Bilingual (English and Japanese) Technical Customer Support Specialist with a focus on cloud computing, PaaS, and Big Data. Extensive experience in CMS customization, web development, network administration, and database management.

Experience

Application Support Analyst for ISE Tooling

EPAM Systems | 07/2022 - Present

  • Provide technical support for the SPUR tool, including integration plan review and approval, code debugging, documentation maintenance, and updates.
  • Support channels used aree issue tracker, Q&A forum, office hours, and chat.
Application Support Analyst for Google Cloud - Shard POC

EPAM Systems | 10/2018 - 06/2022

  • Delivered frontline enterprise-level support, as a vendor support representative Google Cloud Platform PaaS, Big Data, and Machine Learning products in English and Japanese.
  • Support channels used are email, chat, and phone.
  • Served as a Point of Contact (POC) between vendor team and Google team, as well as a Subject Matter Expert (SME) for PaaS and Big Data shards within a vendor team.
Lead Web Developer

Cazbah Total Internet Marketing Solution | 01/2011 - 10/2018

  • Led the transformation of the corporate web hosting infrastructure from IIS/MsSQL to a cloud-based Linux/MySQL/Aurora environment, significantly reducing costs.
  • Converted proprietary ASP.NET CMS websites to WordPress.
  • Developed custom WordPress plugins and a PHP-based custom group fundraising web application.
Web Production Specialist

Cazbah Total Internet Marketing Solution | 11/2006 - 12/2010

  • Implemented website templates, managed content and eCommerce product data, and designed marketing graphics for various clients using both proprietary and open-source CMS platforms.
  • Created a Java-based spider application to automate the removal of unwanted URLs in a proprietary CMS.

Skills

  • Web Development: WordPress, DotNetNuke, Cazbah CMS.
  • Programming: PHP, JavaScript (jQuery), CSS, HTML, SQL, C++, Java.
  • Server Administration: Apache, VSFTP, IIS, MySQL, MSSQL, SmarterMail, Active Directory, DHCP, DNS, AWS (EC2, RDS, S3, Glacier, VPC, IAM).
  • Tools: SugarCRM, Zoho CRM, Zapier, GitHub, Mercurial.

Education

Rochester Institute of Technology

MS, Information Technology (Not Completed) | 2002 - 2009

Kyoto Computer Gakuin

KCG-RIT Joint Preparatory Program for MS | 2001 - 2002

University of California, Los Angeles

BA, Economics - International Area Studies | 1997 - 2000

College of Marin

AA, French, Liberal Arts & Sciences | 1994 - 1997